BACKGROUND: Mercury Power Ltd. understands that your privacy is important to you and that you care about how your personal data is used. Werespect and value the privacy ofeveryone who visits this website, www.mercurypower.net and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law. Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is requested via a pop up the first time you use our site.
  1. Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” means an account required to access and/or use certain areas and features of ourSite;
“Cookie” means a small text file placed on your computer or device by ourSite when you visit certain parts of our Site and/or when you use certain features of ourSite. Details of the Cookies used by our Site are set out in Part 14, below; and
“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
  1. Information About Us
OurSite is owned and operated by Mercury Power Ltd.a Limited Company registered in England under company number; 08590503 Registered address and main trading address: Hangar 9, Redhill Aerodrome, Kingsmill Lane, Redhill, Surrey RH1 5JY VAT number: 166643683 Email address: sales@mercurypower.net. Telephone number: 01737 821 215. Postal address:Hangar 9, Redhill Aerodrome, Kingsmill Lane, Redhill, Surrey RH1 5JY.
  1. What Does This Policy Cover?
This Privacy Policy applies only to your use of Site. OurSite may contain links to other websites. Please note that wehave no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
  1. What Is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’. Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
  1. What Are My Rights?
Under the Data Protection Legislation, you have the following rights, which wewill always work to uphold:
  1. The right to be informed about ourcollection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.
  2. The right to access the personal data we hold about you. Part 13 will tell you how to do this.
  3. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact ususing the details in Part 15 to find out more.
  4. The right to be forgotten, i.e. the right to askusto delete or otherwise dispose of any of your personal data that we Please contact us using the details in Part 15 to find out more.
  5. The right to restrict (i.e. prevent) the processing of your personal data.
  6. The right to object to us using your personal data for a particular purpose or purposes.
  7. The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
  8. The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
  9. Rights relating to automated decision-making and profiling. Wedo not use your personal data in this way.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15. It is important that your personal data is kept accurate and up-to-date. If any of the personal data wehold about you changes, please keep us informed as long as wehave that data. Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau. If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. Wewould welcome the opportunity to resolve your concerns ourselves.however, so please contact us first, using the details in Part 15
  1. What Data Do You Collect and How?
Depending upon your use of ourSite, wemay collect and hold some or all of the personal [and non-personal]data set out in the table below, using the methods also set out in the table. Please also see Part 14 for more information about ouruse of Cookies and similar technologies. Wedo not collect any ‘special category’ or ‘sensitive’ personal dataor personal data relating to childrenor data relating to criminal convictions and/or offences.
Data Collected How We Collect the Data
Identity Information including Name, Date of birth and Gender.   Enquiry and online chat form
Contact information including Address, email address and Telephone number   Enquiry and online chat form.
Business information including Business name, Job title and profession.   Enquiry and online chat form
Data from third parties including technical information, profile information   Google analytics and cookies
  1. How Do You Use My Personal Data?
Under the Data Protection Legislation, wemust always have a lawful basis for using personal data. The following table describes how we will use your personal data, and our lawful bases for doing so:
What We Do What Data We Use Our Lawful Basis
Request contact details on our Site. Name, address, email & telephone number Legitimate Interest for customer enquiry.
Communicating with you. Possible name email and number on the pop up chat service Legitimate interest for customer enquiry.
Supplying you with information by email or post that you have opted-in-to (you may opt-out at any time by email Name & address Legitimate interest for consenting contact for services or product query.
With your permission and where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by emailandtelephoneor post with information, news, and offers on ourproductsand services. You will not be sent any unlawful marketing or spam. Wewill always work to fully protect your rights and comply with ourobligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. wewill always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time. Third Parties whose content appears on our Site may use third-party Cookies, as detailed below in Part 14. Please refer to Part 14 for more information on controlling cookies. Please note that wedo not control the activities of such third parties, nor the data that they collect and use themselves, and we advise you to check the privacy policies of any such third parties. We use the following automated systemfor carrying out certain kinds of decision-making. If at any point you wish to query any action that wetake on the basis of this or wish to request ‘human intervention’ (i.e. have someone review the action themselves, rather than relying only on the automated method), the Data Protection Legislation gives you the right to do so. Please contact usto find out more using the details in Part 15.
  • The following automated decision-making method(s) may be used:
    • Business credit check
Wewill only use your personal data for the purpose(s) for which it was originally collected unless wereasonably believe that another purpose is compatible with that or those original purpose(s) and personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part 15. If weneed to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, wewill inform you and explain the legal basis which allows us to do so. In some circumstances, where permitted or required by law, wemay process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.
  1. How Long Will You Keep My Personal Data?
Wewill not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
Type of Data How Long we Keep It
Identity Information including Name, Date of birth and Gender.   We only retain information for its purpose then we dispose.
Contact information including Address, email address and Telephone number   We only retain information for its purpose then we dispose
Business information including Business name, Job title and profession.   We only retain information for its purpose then we dispose
Data from third parties including technical information, profile information   We only retain information for its purpose then we dispose
  1. How and Where Do You Store or Transfer My Personal Data?
Wewill only store or transfer some of your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the Data Protection Legislation, GDPR, and/or to equivalent standards by law. The security of your personal data is essential to us, and to protect your data, wetake a number of important measures, including the following:
  • limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality;
  • procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where we are legally required to do so.
  1. Do You Share My Personal Data?
wewill not share any of your personal data with any third parties for any purposes, subject to the following exception, If wesell, transfer, or merge parts of ourbusiness or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that wehave used it, as specified in this Privacy Policy. In some limited circumstances, wemay be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.  If any personal data is transferred outside of the EEA, wewill take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation, as explained above in Part 9. In some limited circumstances, wemay be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
  1. How Can I Control My Personal Data?
    • In addition to your rights under the Data Protection Legislation, set out in Part 5, whenyou submit personal data via our Site, you may be given options to restrict ouruse of your personal data. In particular, weaim to give you strong controls on ouruse of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us .
    • You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
  1. Can I Withhold Information?
You may accesscertain areas of our Site without providing any personal data at all. However, to use all features and functions available on ourSite you may be required to submit or allow for the collection of certain data. You may restrict ouruse of Cookies. For more information, see Part 14.
  1. How Can I Access My Personal Data?
If you want to know what personal data wehave about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”. All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything weneed to know to respond to your request as quickly as possible. There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding. Wewill respond to your subject access request within 2 weeks and, in any case, not more than one month of receiving it. Normally, weaim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date wereceive your request. You will be kept fully informed of ourprogress.
  1. How Do You Use Cookies?
Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of our Site and to provide and improve ourproductsand services. Wehave carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times. By using our Site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us.. For more details, please refer to the table below. These Cookies are not integral to the functioning of ourSite and your use and experience of our Site will not be impaired by refusing consent to them. All Cookies used by and on ourSite are used in accordance with current Cookie Law. Before Cookies are placed on your computer or device, you will be shown a prompt of a pop up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of ourSite may not function fully or as intended. [Certain features of ourSite depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown in the table below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that our Site may not work properly if you do so. Wehave taken great care to ensure that your privacy is not at risk by allowing them. The following first-party Cookies may be placed on your computer or device:
Name of Cookie Purpose Strictly Necessary
CookieConsent Stores the user's cookie consent state for the current domain yes
__zlcmid Preserves users states across page requests. yes
_hjIncludedInSample Determines if the user's navigation should be registered in a certain statistical place holder. yes
and the following third-party Cookies may be placed on your computer or device:
Name of Cookie Provider Purpose
__cfduid zopim.com Used by the content network, Cloudflare, to identify trusted web traffic.
AWSALB zopim.com Registers which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience.
Our Site uses analytics services provided by Google analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how ourSite is used. This, in turn, enables us to improve our Site and the products and services offered through it. The analytics service(s) used by ourSite use(s) Cookies to gather the required information. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of our Site, it does enable us to continually improve ourSite, making it a better and more useful experience for you. The analytics service(s) used by ourSite use(s) the following Cookies:
Name of Cookie First / Third Party Provider Purpose
_ga
       First mercurypower.net Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
_gat First mercurypower.net Used by Google Analytics to throttle request rate
_gid First mercurypower.net Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
collect  Third google-analytics.com Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels.
In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device. You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings. It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
  1. How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details [(for the attention of Simon Elliott Email address: s.elliott@mercurypower.net Telephone number: +44 (0) 1737 821215. Postal Address: Hangar 9, Redhill Aerodrome, Kingsmill Lane, Redhill, Surrey RH1 5JY
  1. Changes to this Privacy Policy
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if wechange ourbusiness in a way that affects personal data protection. Any changes will be immediately posted on ourSite and you will be deemed to have accepted the terms of the Privacy Policy on your first use of ourSite following the alterations. Werecommend that you check this page regularly to keep up-to-date. This Privacy Policy was last updated on 12/02/19